Terms of sale

1. Who you are buying from

dubem is a trading name of Jubbly Online Limited, a company registered in England and Wales (company number 17563871), registered office 51 Lavenham Road, Grimsby, DN33 3HJ, United Kingdom. These terms apply to every purchase made on dubem.io.

2. What you are buying

A digital collectible — a token recorded on a public blockchain, transferred to a vault we create for you. You are buying that specific token.

It is not an investment. It pays no interest, no dividend and no yield. Nothing guarantees you can resell it, or at what price, and its value may fall to nothing. We make no promise about future value. Buy things you actually want to own.

3. Stock is real

Every item listed is one we already hold. When you begin checkout we reserve it for 20 minutes; if you do not complete payment in that time it returns to sale. Occasionally an item is bought by someone else moments before you — if that happens we tell you before taking any payment.

4. Price and payment

Prices are shown in US dollars and include VAT where it applies. Payment is by card and is handled entirely by our payment provider — dubem never sees or stores your card details. Your provider may apply its own fees or exchange rates.

5. Delivery

Delivery is automatic. The same transaction that takes your payment transfers the collectible to your vault, usually within moments. You can see it under your vault and the transaction is recorded in your order history.

6. Your right to cancel — and its limits

As a consumer you normally have 14 days to cancel a purchase made online. Digital content delivered immediately is an exception: by starting the payment you ask us to deliver at once and acknowledge that you lose the right to cancel the moment delivery completes (Consumer Contracts Regulations 2013, regulation 37; for customers in the EU, Article 16(m) of the Consumer Rights Directive).

Before delivery you may cancel freely — just abandon or cancel the checkout.

7. If something goes wrong

If a payment is taken and the collectible does not arrive, contact us and we will either complete delivery or refund you in full. Statutory rights in respect of defects are unaffected.

8. Your account

Keep your login details to yourself. Your vault is secured by access to your email address, so control of that inbox means control of your collectibles. Tell us immediately if you think someone else has access.

9. What we are responsible for

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Otherwise we are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care, and not for loss that was not foreseeable.

We are not responsible for public blockchain networks themselves, for what third-party collections do with their own artwork or metadata, or for loss of access to your email account.

If you believe an item on dubem infringes your copyright, see copyright and takedowns.

10. Law and jurisdiction

These terms are governed by the law of England and Wales, and you can bring proceedings in the courts of England and Wales. If you live elsewhere in the UK or in the EU, you keep the mandatory consumer protections of the place you live and can also bring proceedings in your local courts.

Last updated 5 November 2026.